Which technique can effectively serve as a de-escalation method?

Active listening and establishing rapport function as an effective de-escalation technique because they focus on understanding the individual's perspective and feelings. This method involves paying close attention to what the person is saying without interrupting, validating their emotions, and responding thoughtfully. By doing so, the officer can create a connection, reduce tension, and foster a sense of trust. When individuals feel heard and understood, they are often more likely to calm down and engage cooperatively, which can lead to a peaceful resolution of the situation.

Other techniques mentioned, such as yelling to gain compliance or using physical proximity to intimidate, can escalate the situation rather than de-escalate it. Ignoring an individual may also lead to feelings of frustration or anger, as they may perceive that their concerns or presence are being dismissed. Hence, the strategy of active listening is essential for effective de-escalation and fostering positive interactions in challenging situations.